Quality Management Policy
Revolting’s top priority is ensuring an efficient and quality service for our clients, without allowing one to substitute the other.
From the initial brief and signing off of a job through to the delivery of printed goods, the director will oversee each stage of the job and be a point of contact to assist you with any needs. At each stage of the processes involved in our services, weather it be web design, advertising material or just print, we have numerous systems in place to ensure that every job is tailored to meet every need and specification from our client. In particular, we maintain a constant channel of communication between clients and any other stakeholders involved so that work can be amended as many times as desired. Once work is signed off by our clients, it is the hands of our printers with whom we have forged a close professional relationship in order to work together effectively to achieve the best results possible.
How we meet our quality management aims:
Staff training - An induction and full job-specific training is supplied to all employee’s. Furthermore, employee’s are actively encouraged to attend external training seminars to expand their knowledge and experience.
We actively seek customer feedback - Our clients experience with us is our primary concern. We welcome and encourage feedback so that we can constantly improve and provide the best service possible.
Ensuring employee satisfaction - Happy workers provide the best results. We ensure that all our HR policies meet the requirements of UK legislation. Also, we ensure all staff are fully trained and encourage development by investing in educational seminars and conferences.
Working environment - We believe that our business objectives are more likely to be achieved if a suitable environment and training is provided.
Suppliers - Recognising the importance of our suppliers is good for business. We take care to research and select the suppliers who we believe will provide the most efficient and best quality service. Documentation - Properly designed and managed invoices, bills purchase orders etc have a positive impact on our business. We have appointed a Project Coordinator, Donna Emery, who’s primary task it is to ensure smooth and effective communications with all stakholders.
Business Reviews - Regular reviews of our operations, including our working policies, are undertaken by the management and provide a basis upon which to compare previous performance and also to set targets for the future.
